Sunday, March 13, 2011

Maxis Boleh


我从去年五月尾为了一架电话开始成为了明讯(Maxis)的顾客。
I had become Maxis customer since May last year because of a smart phone.

十个月内,至少有三次我发觉无法打电话、传短讯、3G上网。首先当然是先查我的账单,看看是不是超过限制的银额。
Within 10 months, at least 3 times I found out that I couldn't make phone calls, SMSed, online with 3G. First of all of course I went and checked my bill status, whether it exceeded the bill limit.

原来还没超过,但是户口却被暂时禁止使用。我必须播通123热线,听一轮机器人跟我说废话,然后才有接线生来帮我解除禁令。
But I discovered that it actually still far from my bill limit amount and my account still being barred. What I had to do is to call up 123, gone through the unnecessary conversation with some robot, then finally someone come to me and helped me to unbar my account.

每一次都是跟我说系统出了问题,所以才会不小心禁止我的户口。上一次我特地告知那位接线生有这样的问题存在,她说帮我注明了。我以为应该也许就不会再出现同样的问题了。
Everytime I had been told that there was system error that accidentally barring my account. Last time I told the lady on the line that this happened many times and she said she added that comment into the complain(? maybe there was any). So I would think the same problem shall not surface anymore.

今天再次遇到了。如往常一样,先查一下账单,费事怪错别人。做事谨慎是一定要的。后来再次证明明讯的系统再次出现问题,再次打电话去吵。
Today it happened again. As usual I checked the account first before kicking somebody's candy ass. I was assured that Maxis system went wrong again, so I called them again.

好笑的是虽然我的账单并没有超过限制的银额,对方却一直叫我付一点点钱,她的理由是很接近限制的银额了。我干焦她说这是两回事,不要混为一谈。
Funny thing was that although my bill amount didn't exceed the limit, the lady kept asking me to pay little bit because the amount is somewhere near the limit already. These are totally 2 different things and she tried to make it sounded like it was my fault that leaving bill amount close to the limit. I told her not to cover the actual problem that occurred.

再来一个好笑的是她说会帮我解除禁令,要在几个小时后就可以如往常一样使用。我又再干焦她一次:“干,每次都是十多分钟就可以了,你叫我等几个小时?”。她才说“你只需要关机再开机就行了”。我笑着说谢谢。
Funnier thing was that she told me it required few hours time to unbar my account. I told her normally just 10 to 15 minutes, how come this time so much different? She replied with another answer saying "you just need to off and on your phone". I thanked her with smile.

她也许是菜鸟,才会告诉我这样的答案。不过此事之后,我更加肯定当合约到期后,我就要跟明讯说拜拜了。
She might be new to the business that's why giving me such stupid answers. But after this incident, I am more confirmed that I am going to say bye bye to Maxis.

最后,如果你读不明白我的英文,就请你花钱去学华文吧!
Last but not least, if you can't understand my English above, I recommend you to grab some Mandarin language tuition.

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